Who can buy from emasterbatches.com?
Person should be above 18 years of age and legally allowed to shop in India.
Do you deliver outside India?
Our Services are limited for deliveries within India only.
How can I contact www.emasterbatches.com?
Is there a mobile App for emasterbatches.com?
Yes, we have Mobile App available but only for Android phones at the moment. Your mobile needs to be version 4.2 or higher to be able to run the App. You may download the App in following ways:
1. Click the Download App icon at upper right hand Corner of the Webpage.
2. Alternatively you may also go to play store and search and download "eMasterBatches"
3. type in the URL or click on the following link https://play.google.com/store/apps/details?id=com.gigasoft.emb.emasterbatcheswebapp
How can I stop emasterbatches.com e-mails from my spam folder?
We will take care to not spam our valuable customer’s mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add emasterbatches.com mail ids (firstname.lastname@example.org) into your trusted sender list.
How do I manage the emails I receive? Or how do I unsubscribe from your mailing list?
How do I view your site?
How can I make a payment?
Do you have Cash on Delivery option?
Presently, we don’t offer cash on delivery facility. We may offer the same to our loyal customers in future.
When payment would be deducted from my card account?
An amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction
Is Stop-payment allowed in case my card has been misused or a purchase made fraudulently?
You may report the incident to your card issuing bank.
What I do if my credit/debit card has been compromised while making a payment online?
Is there any difference between the products sold at emasterbatches.com and through Prayag regular sales team or distributors or dealers
emasterbatches.com is an 100% initiative by Prayag, The products being sold at the moment are by Prayag only. The products are supplied in Prayag Standard Packaging only. Emasterbatches.com is thus only an online sales medium for Prayag, and all products sold bear the Hallmark of Quality as offered by Prayag. However, in order to keep online and offline sales channel non-conflicting, we have developed new codes for products being sold through emasterbatches.com. We are presently not offering the complete range of products through emasterbatches.com on our website, though we are continually expanding the range.
Are the prices online the same as prices offline?
What is the type of products that you sell on-line?
We offer a big range of masterbatches for you to choose from based on your requirment. The broad category for the same would include White mastrebatches, Black mastrebatches, Colour masterbatches and Additive masterbatches. Though Prayag has over 10000 grades to choose from, however due to operational issues we offer limited range of the same at emasterbatches.com. The product range has been carefully chosen to meet majority requirements.
Where can I search particular product?
What is the meaning of the Best Selling Grades?
Best Selling grades are indicated by ‘BS’ mark on the product picture. Best selling grades have been selected based on customer feedback for our various products and on the basis of our sales record over the years.
What Packaging options do you offer?
25 Kg bags--Our Standard packaging is 25 Kg bags. These are Printed PP woven bags with liner inside. The special bags are transparent from sides to allow you to see what’s inside. These are available for both? through Air Courier as well as for By Road orders
5 kg Bags- These are special packaging created to aid customer for their product testing requirement. These are packed in plain Aluminium bags with Liner inside. Such Pakaging is available for Delivery through Air Courier only.
1Kg bags- These are special packaging created to aid customer for their product testing requirement. These are packed in plain Aluminium bags with Liner inside. Such Pakaging is available for Delivery through Air Courier only.
What happens if product/ quantity ordered is out of stock?
Is there a limit to the quantity that I can order for?
Can I cancel an order or an merchandise?
Can I change shipping address of the order?
You can change the shipping address, before your order is billed and shipped, by calling our Customer Care on Toll free no. 18002127900 between 9:30 to 6 PM Mon-Saturday. We shall check the feasibility of the same and if possible shall accept the same.
What is your return/refund and replacement policy?
Kindly read the return Policy under Customer Care section at the bottom of each Page
Can I return or exchange my product to Prayag local distributor?
No, Prayag direct/offline distributors cannot be involved for any orders made through its online sales channel i.e. emasterbatches.com
How Do you ship the material?
You have an option to choose the shipping type while ordering only. We offer delivery by both Air Courier as well as By Road Delivery.
Where do you deliver? Or; do you deliver to my city?
We deliver to majority of locations in India. In case of order by courier, if your delivery address falls under non serviceable PIN Codes then we shall have to cancel the order. In case of order by Road, if your delivery address is located in area which is far off from our sipping partners coverage area. Your material shall be delivered to the agents nearest delivery godown and you shall have to arrange to pick up the same from their godown within 10 days time.
What is your shipping policy?
Please refer our Shipping Policy.
Do you deliver out of India?
No we do not deliver out of India.
Can I book an order for delivery to more than one Address?
No, one order cannot be booked for two different addresses.
What are the shipping charges and/ or if there is any additional charges for delivery?
Are Octroi and other local area entry charges included in the shipping charges?
Do you need any documents to deliver against each order?
• Certain States and cities need special permission for the Cargo trucks to enter the state with commercial goods. Such documents like Waybill/ Way form, E-sugam etc shall be required by us to be able to make the shipment. Thus, such forms are must for you to provide us in order to make the shipment. We shall dispatch the material only once we may receive the same. You may upload the same on our website against the order in case ecopy is acceptable for your area deliveries.
What I do when my order arrives damaged?
If you find that the Cover is damaged before accepting the delivery, please refused the delivery and immediately inform to us.
How can I Track out my Order?
You can check through order status on our website www.emasterbatches.com in my account section.
What should I suppose to do if I get something different instead of what I had ordered?
We will take utmost care to your merchandise what you ordered. Rarely the orders get mixed up. If you found the same you can contact us within 48 hours of receiving the delivery.
Is registration compulsory for making an order?
Is email address mandatory when registering?
Yes. email ID is required when you create an account on emasterbatches.com
Are my personal information secured?
Is there any charge for registration?
There is No Charge for registration on emasterbatches.com
How can my registration expire?
Can you please explain the benefits for registration?
Can one person create more than one accounts with emasterbatches.com ?
Yes, Since the registration is primarily email address based, thus anyone can potentially create multiple accounts using different email addresses.
Can multiple people from the same company/organization create account on emastrebatches.com
Yes, Since the registration is primarily email address based thus multiple people within the same organization can create separate accounts using different email addresses.
Can orders placed through two different accounts be clubbed for eligibility for any promotional discounts etc?
No, no two accounts are clubbed even if they may belong to the same company or same person. For this reason we encourage companies to assign one account as their official account with us and inform us to accept orders through that official account only on their behalf. Promotional offers, turnover discount etc shall be all applicable for orders as received from that respective registered account only. Order History and order summary snapshot shall also be not clubbed for two different accounts.
If suppose I have forgotten my Password?
We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.
If suppose I want to edit my personal information, can I do it?
If I have forgotten my Login Id then?
Does the displayed price include the various taxes?
I am concerned about the security aspects related to typing out my credit card number online.
Be assured that we do not store your card details. When you enter the card details you are redirected to the. respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.
Prayag Polytech Private Limited.
Address : 1106, Vikram Tower, Rajendra Place, New Delhi - 110008
Hot Line : 1800-212-7900, 8094557999
Email : email@example.com
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